Who these terms cover
These terms set out how Holspin and its players deal with each other in Australia. They apply the moment you open an account, place a stake or use any part of the site. If you do not agree with them, you should not register or play.
Gambling is for adults only. You must be 18 or older to hold an account with us, and we may ask you to prove your age at any time. An account opened by or for someone under 18 can be closed, and any winnings linked to it can be withheld.
We write these terms in plain language so you can follow them without legal training. Where a rule matters to your money or your account, we say so directly. Read them slowly, and come back to them whenever the rules of a game or an offer are unclear.
Your account and personal details
You may hold one account only. It must be in your own name, and the details you give us must be true and kept up to date. Opening a second account, or letting another person use yours, is a breach of these terms.
You are responsible for keeping your login details private. If you think someone else has used your account, tell our support team without delay. Activity carried out with your credentials is treated as your own activity until you report a problem.
Verification checks
We may ask you to confirm who you are before certain actions, such as a withdrawal or a change to your account. This protects you and us from fraud and misuse. Requests are made through the account area or by our support team, and we ask only for what the check requires.
Until a check is complete, we may pause the action it relates to. Supplying clear, current documents is the quickest way to move things along. Details we hold about you are handled as described in our privacy policy, and cookies are covered in our cookie policy.
Play within your limits
Gambling should stay an entertainment, never a way to solve money worries. Set a budget before you start and treat it as the price of the evening, not a target to win back.
Responsible gamblingBonuses, spins and wagering
Any bonus or free spin that we offer comes with its own conditions. These explain who can claim it, how long it stays valid and which games count towards it. Always read the conditions shown with an offer before you accept it.
Many offers carry wagering requirements, meaning you must play through a set amount before related winnings can be withdrawn. How that works in general is explained on our wagering requirements page, and the kinds of offers on our bonus types page.
Fair use of offers
Bonuses are meant for genuine play. We may remove an offer, and any winnings that came from it, if we find it was claimed through multiple accounts, through false details or through a pattern of play designed to guarantee a return. Such cases are looked at individually, and we explain our reasons when we act.
We may also change or withdraw a promotion. A change applies from the date we publish it and does not alter an offer you have already accepted under its earlier conditions.
Key terms at a glance
| Topic | What it means | Where to read more |
|---|---|---|
| Age limit | Players must be 18 or older | Responsible gambling |
| Accounts | One account per person, in your own name | This page |
| Offers | Each offer has its own conditions | Bonus types |
| Wagering | Play-through must be met before withdrawal | Wagering requirements |
| Personal data | Handled under our published policy | Privacy policy |
Fair play and game rules
Every game has its own rules, and they are shown inside the game. By placing a stake you accept those rules. Slots, live tables and other games each state how a round is decided and how results are paid.
If a game stops because of a technical fault, the round is treated according to the game's own rules. Malfunctions void plays and pays, so a result produced by a clear error may be cancelled and the stake returned. We look at each report fairly and answer it through our support team.
What is not allowed
You must not use software that plays for you, exploit a fault, work with other players to gain an edge or try to interfere with how the site runs. Breaking these rules can lead to closed accounts and cancelled winnings. We act only after looking at the facts of each case.
Our right to change these terms
Rules change over time, and we may update these terms. The newest version is always the one published on this page. Using the site after a change means you accept the new wording.
If you have a question about a clause, or you think we have applied a term unfairly, contact us through live chat. We read every complaint and reply as clearly as we can. You can also see our FAQ for short answers to common questions.
