What this policy is for
This text explains how Holspin treats the personal information of visitors and account holders in Australia. We speak as the site itself, so "we" and "our" mean the operator of this website. Our approach is simple: we collect only what we need to run the site, and we keep it for as long as that purpose lasts.
Playing with us is for adults only. The legal gambling age in Australia is 18+, and we do not knowingly accept personal data from anyone younger. If you believe a minor has supplied details to us, contact our support team so we can act on it.
Our approach to Holspin data protection rests on three ideas: limited collection, clear purposes and respect for your choices. The sections below set out each one in plain words.
What information we may collect
The details we hold depend on how you use the site. A casual visitor leaves only a small technical trace, while a registered player shares more. We group what we collect into a few simple categories so you can see where each piece comes from.
Details you give us
When you register or write to us, you provide information directly. This can include your name, your contact details and the messages you send to our support team. We use these details to set up your account, to answer your questions and to keep a record of what was discussed. You decide what to share, although some details are needed before an account can be opened.
Details collected automatically
Like most websites, we receive technical information when you visit. This can include your device type, browser, language setting and the pages you open. We use it to keep the site stable, to fix faults and to understand which parts of the site are useful. Our cookie policy describes the small files involved in more detail.
Limited collection
Clear purposes
Your choices
Live chat help
How we use your information
We use personal data only for reasons connected to running the site and looking after our players. We do not collect information for the sake of collecting it, and we try to keep each purpose narrow and understandable.
- To create and maintain your account and to recognise you when you return.
- To answer questions and resolve problems raised with our support team.
- To keep the site secure and to detect misuse or unusual activity.
- To meet legal duties that apply to an operator serving Australia.
- To support responsible play, including the tools described on our responsible gambling page.
Where we send you news or offers, you can ask us to stop at any time. Service messages that relate to your account are separate, because they keep you informed about things that affect you directly.
Your data at a glance
| Category | Typical purpose | Your control |
|---|---|---|
| Contact details | Account set-up and replies from support | Ask us to correct or remove them |
| Messages to support | Resolving your question and keeping a record | Request a copy or deletion |
| Technical data | Site stability and security | Adjust browser and cookie settings |
| Marketing choices | Sending news only where you agreed | Opt out at any time |
Sharing, storage and security
We do not sell your personal information. We may share limited details with service providers who help us run the site, for example those who host our systems or help us keep them secure. These providers are expected to treat your data with care and to use it only for the task we give them.
We may also disclose information where the law requires it, such as when a lawful request comes from a public authority. In that case we share only what is needed and nothing more.
We protect data with technical and organisational measures that suit its sensitivity. No system can promise absolute safety, so we also ask you to look after your own login details and to tell us quickly if you suspect that someone else has gained access to your account.
Talk to us about your data
Questions about this policy, or a request about your own information, are welcome through our live chat. Tell us what you would like to see, change or remove, and we will respond as clearly as we can.
View offersYour rights and choices
You have a say over the information we hold about you. You can ask what we keep, ask us to correct details that are wrong, and ask us to delete data we no longer need. Some records must be kept for a period set by law, and where that applies we will explain it rather than simply refuse.
You can also limit tracking through your browser settings, and you can step away from marketing messages whenever you wish. If you are unhappy with how we have handled a request, tell us first so that we can put it right. You may also raise a concern with the relevant Australian privacy authority.
This policy may change as the site or the rules around it change. When we update it, the revised text replaces the old one on this page, so it is worth a look from time to time. Our terms page sets out the wider conditions for using the site.
